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Frequently Asked Questions

Your Questions, Answered

  • How do I join a meeting? How long are meetings?
    To join a meeting, you will need the meeting ID and password (provided via email when you RSVP for the meeting through our website). Once you have this information, open the Zoom app, or visit the Zoom website, and select “Join a Meeting”. Enter the meeting ID and password and you will be connected to the meeting. Alternatively, you can use the Zoom link provided when you RSVP'd for the event. If you have difficulties joining the meeting, you can contact our support (email or Zoom’s support. Meetings generally range from 1 ~ 1.5 hours long, but if you cannot make the meeting, we post presentation recordings in the members-only section of our website!
  • What is the forum?
    The forum is our online discussion board that allows YSI™ members to post questions, ideas, and opinions in a safe, welcoming virtual space where others can interact, read and comment. It is a platform for Feminvestors to share stories, experiences, and help each other learn and grow. Forums are organized into different topic areas, with each one having its own section for general postings or for more specific topics. They are a great resource for learning, sharing ideas, and making connections.
  • Can I connect with other members directly?
    Yes, you can connect with other members directly on the website and through the app. There are several ways to do this, depending on what you need: You can use the Members Chat through the chatbot on our ‘Homepage; Access the chatbot by clicking the ‘messaging’ icon on a profile in our ‘Members’ page; or Join a group discussion in the Forum Please keep in mind that our website's Terms of Use require members to respect the rights of others online - so stay polite and respectful when interacting with other members.
  • Do I have to be a member to participate?
    No, you do not have to be a member to participate. Non-members are welcome to attend some activities, depending on the event's availability. You will need to create a free account to RSVP for our events. However, in order to access the members-only sections of our website, you can head over to Membership and choose a subscription to officially become a YSI™ Member!
  • How often does YSI™ meet?
    YSI™ meets twice a month, generally consisting of an informal "Happy Hour" as well as a more formal "Presentation Hour". Meeting topics vary, so members should check their emails for updates. Additionally, you can check the 'Events' tab where we post additional meeting times and events, or connect to get information on future events. You must RSVP to attend our calls.
  • Who should join? Is this right for me?
    This program is a great fit for any woman who is looking to learn more about personal finance, build a path to financial freedom, make connections, and gain knowledge about managing their money. If you’re seeking to join a supportive community and build the confidence to make informed financial decisions, then this is the right opportunity for you.
  • What access/perks does YSI™ offer?
    At YSI™, members gain access to hundreds of hours of video seminars, informative slideshows/notebooks, and cheat sheets on financial knowledge, as well as the ability to join tailored groups for their interests and networking opportunities with other members. YSI™ also offers trendy merchandise and exclusive events that are only available to members.
  • How do I become a member?
    To join, visit the 'Membership' Tab under the 'Members' section on our website and choose your membership. You will then be issued with a profile username and emailed instructions on how to access the members-only section of our website. Enjoy access to our exclusive benefits and discounts! Don't miss out on this great opportunity!
  • Is membership really free?
    Yes! We currently offer a free membership along with paid offerings. You’ll have exclusive access to our content, community forums, and resources. Become a Feminvestor today!
  • How does billing work?
    To pay for one of our offerings, simply go to the 'Membership' tab on the website and use the payment portal. Enter your payment details and membership level and check out.
  • How can I change the credit card associated with my account’s billing?
    To change your credit card associated with your account's billing, first log into your account by clicking on the user icon in the top right corner of the webpage. Under ‘Payments and Billing’, follow the prompts to update your payment information with the new card. This process should only take a few minutes to complete.
  • How do I track my order?
    To track an order, sign into your account and click 'My Orders' from the dropdown menu. Select the specific order to view its status. If your order has shipped, tracking information should be available to view, allowing you to track its progress until it arrives.
  • What do I do if I have an issue with my order?
    If you have an issue with your order, please contact the customer service team. They can be reached via email, or online chat. They will be able to answer any questions or address any problems. If the issue is more complex, they may even be able to provide additional support. Your satisfaction is our priority, so please do not hesitate to contact us for assistance.
  • What is your return policy?
    We offer a 30-day return policy on merchandise. If you are unhappy with your purchase, you can return it to us within 30 days of receiving it for a full refund. All items must be returned in their original condition in order to receive a refund. Shipping costs are non-refundable. We cannot process returns or refunds after the 30-day period has elapsed. For further information, please contact our customer service team.
  • When can I expect to receive my refund?
    Your refund should arrive within 5-10 business days depending on your original method of payment. The time frame may vary depending on your payment provider and how long it takes for the refund to be processed by them.
  • I’m experiencing issues with your website. Who should I contact?
    If you're experiencing issues with our website, we'd love to hear about it and help you out. Please feel free to submit a request using our 'Contact Us' form. You can find the form under the 'About Us' tab on the top navigation bar. Upon submission, one of our team members will review your request and reach out to you with a response promptly. Thank you for reaching out to us.
  • What support options do you offer?
    We offer several support options. Our goal is to provide you with the best customer service. You can contact us via email, chat, or our ‘Contact Us’ form. Our knowledgeable customer service staff is available to answer your questions and help you troubleshoot any technical issues. Thank you for your understanding!
  • How quickly can I expect a reply for a Contact Us form submission?
    Response times may vary, depending on the complexity of the inquiry. Generally, you can expect to receive an acknowledgment of your submission within 24-48 hours. If an immediate response is required, you may want to contact us directly by email. In these cases, you should receive a reply within one business day. Thank you for your understanding!
  • How do I update my privacy settings?
    To update your privacy settings, go to your ‘Profile’ by clicking on the user icon on the top right corner of our website. Here, you can adjust settings for individual features like photo sharing, profile visibility, contact info, and more. Make sure you review your settings for every feature to ensure that your information and activity is being shared how you want it to be.
  • What is your privacy policy and terms of use?
    Our Privacy Policy describes how we collect, handle and use your personal information. We strive to protect your privacy and maintain our high standards at all times. By using our services, you agree to our terms of use and acknowledge that we may process your personal information in accordance with our Privacy Policy. We reserve the right to make changes to our Privacy Policy, so please check back periodically for updates. If you have any questions regarding our privacy policy or terms of use, please feel free to contact us.
  • How do I change my username?
    Log in to your Wix account and click the user icon at the top right corner. Then select ‘Profile’ from the dropdown menu. Next, enter a new account name in the ‘Display Name’ entry box. Your new profile name must be between 6-20 characters. Save your changes and you will be all set!
  • I’ve forgotten my password. How do I recover my account?
    If you have forgotten your password, you can easily reset it. Go to the login page and click Forgot Password? Enter your username and the email associated with your account. A password reset link will be emailed to you. Click on the link, enter your new password, and you can access your account. Be sure to choose a secure password you will remember.
  • How do I delete my account?
    To cancel your account, please reach out to us by chat or email. We will need to verify your identity to process your request. Once confirmed, we will cancel your account and you will no longer be able to access our service. Please note that this process may be irreversible and you may not be able to recover your account or its data in future.
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